Shopstorenow customer service
team has been on the frontline for some of the most successful
products ever launched.
Our qualified customer service
representatives are very courteous, professional, and well
trained. Representatives have up-to-the-minute information
at their fingertips using our integrated ordering system to
offer accurate and expedient service. Within seconds they
can assist your customers' needs, from taking an order, answering
product and billing questions to tracking an order and providing
an RMA. Our quick, efficient and cost-effective services have
resulted in very high customer satisfaction for both our clients
and their customers.
Shopstorenow's high capacity
and scalable call center phone system incorporates skill based
routing so all your calls get automatically distributed to
the most qualified and trained representatives for efficient,
high quality service. Our representatives are there to service
your domestic and international customers 24 hours a day,
7 days a week and 365 days a year. Guaranteed!
Our customer care services
are seamless to your customers:
Phone orders
Online chat / Live Chat
Pre-sales questions
Email and fax correspondence
Inside sales
Direct mail processing
Upgrade order processing
Shipment tracking
Order/account status
Credit Card Processing
Technical support
Literature requests
Back Office Accounting
Data Entry
You can count on Shopstorenow
to provide only the best, high quality services to help build
and nurture excellent customer relationships for the success
of your business.
Advantages:
Cost Advantages- BPO provides an accounting advantage - financial engineering
with regard to assets, staff and infrastructure
Innovation and speed
to market- Ability of the outsourcer to do things
which an organization cannot do on its own or does not have
the domain expertise.
Increased customer
satisfaction, more efficient operations by focused
effort on customer service by the outsourcer.
Economy of scale
- BPO provides the flexibility to respond to a rapidly
changing marketplace and scale operations up or down as conditions
dictate
Business risk Mitigation by capitalizing on the outsourcer's knowledge of local laws,
infrastructure, processes and expertise.
Rapid access to high quality practices at the outsourcer's end.
Availability to
skilled personnel also increases the quality of service.
Outsourcing a process also means the buyer no longer has to
manage the head count. Recruiting and retaining talent in
a tight market is difficult. The level of difficulty increases
with the specialized knowledge required. The outsourcer, on
the other hand, is adept at attracting the best and the brightest
in its field.
Shorter project
delivery times due to the expertise of the outsourcer
with regard to transition of business processes to the offshore
site.
Using the time difference to your favor, especially where the offshore company provides
support or maintenance.
Better control over
operations. Internal resources can now focus on core
customer service processes.
Phone orders 
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